PRIVACY POLICY
This privacy policy explains how any personal information collected when you use our website or are at our hotel is used.
Topics:
- What information is collected about you
- How information about you is used
- Your rights
- Saving your information
- Our legal basis for using your personal information
- How we secure your information
- Marketing
- Changes to our privacy policy
- How to contact us
What information is collected about you?
On different occasions, we will have to ask you as a client of Hotel Logroño Parque, information about you and/or members of your family, such as:
- Contact details (for example, last name, first name, telephone number, email)
- Personal information (for example: date of birth, nationality)
- Information about your children (for example, about, date of birth, age)
- Number of your Credit Card (for transaction procedures and reservations)
- Your membership number if you are an IHG Rewards Club member.
- Your arrival and departure date.
- Your preferences and interests (for example: preferred floor, type of bed, type of press, magazines, sports, and cultural interests.
- Your comments and questions during or after your stay at one of our hotels
The information collected corresponding to people under 18 years of age is limited to their name, nationality and date of birth, which will only be provided to us by an adult.
How will we use information about you??
We use your information in different ways, firstly to fulfill a contract and also to offer an excellent service to our clients, which depends on the information received, Below it shows in detail what is used of the information received.
Personal information
What we will use
Contact details
To make requests for room reservations and other hotel services
To make your stay at the hotel, room lists, special requests and services.
To monitor To improve services your use of hotel services
To make billing and payment records.
Personal Information
To improve hotel services, registration in our marketing programs, promotion of our services and adaptation of our products.
Information about your children
It is limited to nationality and date of birth, only provided by an adult is used to make your stay at the hotel.
Credit Card Number
It is used to guarantee reservations and payments.
Loyalty Card No.
It is used to record services and incentives.
Arrival and Departure
It is used to make your reservation at the hotel.
preferences and interests
They are used to improve the customer’s stay at our hotel and improve the services we offer.
Comments and questions
It is used to collect your comments and requests to improve our service and monitor our customers’ experience
Your Rights
You have the following rights regarding your personal information:
- The right to be informed about how your personal information is used (as well as this notice)
- The right to access the personal information we hold about you
- he right to request the correction of inaccurate personal information we hold about you
- The right to request the deletion of your information, or stop processing, or collection of it in some circumstances
- The right to stop marketing messages at any time and withdraw consent for any other consent based on this process
- The right to request that we transfer or provide items of your information to you or another service provider
- The right to complain to your data protection controller – in Spain
If you wish to exercise your rights, file a complaint, or simply have any questions, please contact us in the section indicated at the end of this document.
Saving your information
We will keep your information for as long as you have a reservation with us and as long as it is necessary to support the services.
We will also keep your information if it is reasonably necessary or required for any legal or regulatory requirement, to resolve disputes, prevent fraud and abuse, or enforce terms and conditions, we may also keep some of your information if it is necessary, even if it is not is necessary to provide services.
Our legal basis for using your personal information
We only process your personal information where we have a legal basis to do so. This depends on the purpose of the process
We use the following legal bases to process your information
Contractual
To enable us to perform our contract with you, we need to collect and process your personal information to provide and administer services. Objection to providing this information may result in the inability to provide these services.
Accordance
ASometimes we will need your personal information to comply with legal requirements or regulations
Justified Interest
Allow us to administer and protect our interests and provide and improve our services.
Consent
We may request your consent to process your information, you can always withdraw this consent, if you withdraw this, we will stop any processing of your personal information.
How we secure your information
Hotel Logroño Parque, takes data protection very seriously, using the appropriate technology and procedures to protect personal information. Our security policies and procedures are in line and accepted by international standards, the detailed control in the Card Payment Industry Information Security Standard is applied to all means that store personal information. These standards are applied, reviewed and updated regularly as necessary to meet business needs, technological changes, and regulations.
For example:
Politics and procedures
Measures to protect against any accidental loss or unauthorized access, use, destruction or disclosure of information.
We maintain a Business Continuity and Disaster Recovery strategy designed to safeguard the continuity of our service to clients and protect our people and assets.
We place appropriate restrictions on access to personal information.
We implement appropriate measures and controls, including physical and monitoring measures, for the secure storage and transfer of information.
We carry out Privacy Assessments in accordance with legal requirements and our business policies.
Training for employees and contractors
We require confidentiality, regular security information and any other pertinent training from our employees and contractors who have access to personal information and any other sensitive information.
We take the necessary steps to ensure that our employees and contractors operate in accordance with the information in our security policies and procedures and any relevant contractual conditions.
Supplier Risk Management
Through the use of contracts and security reviews, in accordance with our security policies and procedures, we require third-party providers to protect any personal information entrusted to them.
Marketing
We would like to send you information about our products and services and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may later opt out of receiving it.
You have the right at any time to cancel that we contact you to send you commercial information or pass your data to other members of Zinnia Gestión SL if you do not want commercial information click here.
Our marketing is managed by a third party – Brookfield Strategic Digital Marketing,
16 Orchard Street Bristol B51 5DX
Tel 0845 094 0128 Email: Sales@Brookfielddigital.co.uk
Our Brand: IHG (Intercontinental Hotel Group PLC)
Privacy Office, Three Ravinia Drive, Atlanta, Georgia 30346 USA
Tel. 001 770 604 8347 Email: privacyoffice@ihg.com
Our reservation system – Micros-Oracle
Oracle Corporation, Global Data Protection Officer, 10 Van der Graaf Drive, Burlington MA 01803 USA
Changes in how to protect your privacy
This page may from time to time undergo changes to reflect how we are processing your information, if there are substantial changes, this will be clearly specified on our website or by other means of contact such as email, so that you can review the changes before to continue using our services.
How to get in touch with us
If you
- Do you have any questions or comments about this information note?
- You would like us to stop using your information
- You want to exercise some of your rights as stated or have a complaint
You can contact our team at: res@hiexlogrono.com
Or if you wish, you can write to us at:
Hotel Logroño Parque
Avda Club Deportivo 98
26007 Logroño
La Rioja
Spain